We accept mail orders in the form of cashiers checks
or Money Orders or you may order online with our
Secure Paypal shopping cart.
If you would like to mail in your order.
You can find the Order
Form Here.
SORRY...NO PERSONAL CHECKS ARE ACCEPTED!!
WE
WILL SHIP INTERNATIONALLY. For
international orders please email us first before
placing a order and we will calculate the shipping
costs. List the items your interested in on the form
or in the email.
All Orders are processed for shipping Monday through
Friday 9:00 - 5:00 PM Pacific Standard Time. Our
shipping time is quick. Most orders will be shipped
out the same day if received before 1:00 PST, otherwise
within 48 hours.
Some orders may take longer if out of stock
on a particular item so please allow 2-3 weeks for
delivery.
If out of stock or a item is on back order we will
notify you through email at the address you provided.
FREE
Shipping - Place an order with a merchandise
total of $100 or more and receive free shipping
anywhere within the 48 contiguous states. One offer
per purchase.
We recommend getting insurance for any items or orders over $50 just to be safe but it's not required.
Please let us know before placing your order of you would like insurance added to the shipping.
All of orders are shipped United States Postal
Priority Mail- The Postal Service advertises
that priority delivery takes 2-3 days within
the USA, we have found that it may take longer
to some areas depending on where you live.
Please allow 4-5 business days for shipment
to arrive.
|
For
all residential addresses these times are estimates
and are NOT guaranteed.
Back
Orders - If a back ordered item is ordered with
items in stock they may not be shipped at the same
time. Back ordered means an item is currently out
of stock and will be shipped as soon as it becomes
available. You will be informed of any shipping
delay over 30 days.
Damaged
Packages -US Postal Service require the recipient
of the package to file damage claims. If your order
was damaged in shipment please contact the US Postal
Service at 1-800-275-8777. They will start a claim
and will notify kiteskiteskites.com so that we can
send out a replacement to you. Keep the box and
all packing materials until the carrier is contacted
in case the carrier wants to check them.
Return
Policy - If one of our products
prove to be defective within 30 days of your purchase,
please contact us and we will gladly arrange a repair/exchange.We
accept returns of unopened, unused products
within 30 days. We will not, however,
accept returns of opened, repackaged or used products.
In either instance, we do not refund original shipping
charges or the shipping to send the item back to
us. All returned items will get a store credit.
NO CASH REFUNDS will be given.
Thank
You.
kiteskiteskites.com
